Customer Care

Rydon is committed to excellent customer service; our team constantly strives to improve customer satisfaction levels.


Rydon Homes is committed to leaving a positive legacy, delivering wider benefits to the communities where we work, minimising our impact on the environment and bringing employment opportunities for local people.

Each of our developments is carefully designed to respond to the site topography and consider the local architecture, ensuring they reside comfortably within their environment, be this rural, suburban or urban.

Giving you peace of mind

In-house Research

We are committed to delivering excellent customer service and un-biased feedback from our purchasers provides an invaluable part of our strategy to continually improve. Rydon Homes works with independent specialist research company In-house to consistently measure our performance through customer satisfaction surveys following the completion of a home purchase.

Consumer Code for Home Builders

In April 2010 NHBC introduced the Consumer Code for Home Builders, which outlines certain requirements for good practise to support and protect home buyers. We take great pride in ensuring we deliver the best quality homes and customer service. As such, we already exceed the Consumer Code’s minimum requirements. Click here to download.

Customer Care Charter

Click here to view the Rydon Customer Care Charter.

NHBC Warranty

Your purchase is covered by the 10 year NHBC Buildmark Warranty and we will provide you with reliable information concerning this and the other guarantees and warranties from which you may benefit.

Two Year Warranty

We won’t suddenly disappear! Our customer care department will keep in touch and make sure that your experience of living in a Rydon home is as enjoyable as you had hoped. We are only a phone call away!