Customer Care
Rydon is committed to excellent customer service; our team constantly strives to improve customer satisfaction levels.
Rydon Homes is committed to leaving a positive legacy, delivering wider benefits to the communities where we work, minimising our impact on the environment and bringing employment opportunities for local people.
Each of our developments is carefully designed to respond to the site topography and consider the local architecture, ensuring they reside comfortably within their environment, be this rural, suburban or urban.
Giving you peace of mind
In-house Research
We are committed to delivering excellent customer service and un-biased feedback from our purchasers provides an invaluable part of our strategy to continually improve. Rydon Homes works with independent specialist research company In-house to consistently measure our performance through customer satisfaction surveys following the completion of a home purchase.
Consumer Code for Home Builders
In April 2010 NHBC introduced the Consumer Code for Home Builders, which outlines certain requirements for good practise to support and protect home buyers. We take great pride in ensuring we deliver the best quality homes and customer service. As such, we already exceed the Consumer Code’s minimum requirements. Click here to download.
Customer Care Charter
Click here to view the Rydon Customer Care Charter.
NHBC Warranty
Your purchase is covered by the 10 year NHBC Buildmark Warranty and we will provide you with reliable information concerning this and the other guarantees and warranties from which you may benefit.
Two Year Warranty
We won’t suddenly disappear! Our customer care department will keep in touch and make sure that your experience of living in a Rydon home is as enjoyable as you had hoped. We are only a phone call away!
September 16, 2019
Watch our Waters Reach, Wadhurst purchaser testimonial
Watch our homeowner testimonial from Mr & Mrs Wates, after they had moved into their new Rydon home in Wadhurst, East Sussex.
April 9, 2019
Watch our Homeowner video testimonial
Watch our homeowner testimonial from Emma & Adam Newman, and not forgetting Leno the dog, after they had moved into their new Rydon home.
January 11, 2019
Mr & Mrs Prouse at Waters Reach, Wadhurst: “We’ve found our escape to the country!”
"The quality of service has been very impressive all the way through with no problems. A good example is Terry the Site Manager, who has popped in…
February 20, 2017
Mr & Mrs Blockley at Woodland Place, Billingshurst: “We wanted a versatile, modern home that was eco-friendly”
Mr & Mrs Blockley wanted a new home big on eco credentials, but small on maintenance. Finding a Woodland Place home gave the right balance for this…
December 18, 2017
Mr & Mrs Horne at Laytonfields, Hurstpierpoint: “Laytonfields was ideal for us because of the excellent location”
"I cannot fault the quality of service from Rydon Homes and Dawn from their agent, both have been on the ball throughout."